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Ashland Quality
This widely accepted system compiles existing measurable data in a manner that can be quickly reviewed, and then acted on by cross-functional teams throughout AHS. QOS provides a systematic method of problem resolution through monitored trend charts, goal setting, Pareto analysis, problem-solving activities and verification of action over time.
Delivering Quality Through Exceptional Customer Service
Ashland continues to aggressively improve customer service standards. These service levels are destined to grow as Ashland continues to deploy a strategy that focuses on several critical issues
- Increasing the percentage of shipments from stock for quicker response.
- Reducing lead times on non-stock items.
- Improving customer communication to more clearly understand purchasing requirements.
- Streamlining administrative functions to speed order processing.
As part of Ashland's evolving customer service excellence and administrative cost reductions, Ashland is pursuing virtual private networks and web-based technology for customer collaborations, technical support and project management.
Exceeding Industry Standards is an Ashland Hallmark
Ashland is constantly sourcing new ideas to meet and exceed customer expectations in the areas of dimensional stability, appearance and color matching. This includes adding structural testing equipment to uncover alternative metals and polymers to optimize product applications that reduce both weight and cost.
At the same time, AHS continues to subject product lines to intensive testing by outside laboratories to ensure they meet industry standards. Other important quality initiatives include:
- Incorporation of a new spectrophotometer to gauge incoming and outgoing material accuracy.
- Stepping up efforts in associate training.
- Making the transition to cellular manufacturing.
A Lifetime Commitment to Performance and Excellence
Put simply: Each and every product manufactured by Ashland is covered for life. This limited Lifetime Warranty represents a formal agreement with customers that convey Ashland's promise of superior product reliability and quality. This comprehensive coverage is the direct result of the continued dedication and hard work of every member of the Ashland team.
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