This limited warranty is effective for AmesburyTruth, including Ashland Hardware, door and
window products set forth herein and manufactured after April 16, 2018 for use in the United States and Canada. Any previous warranties will continue to
apply to products manufactured by AmesburyTruth or its subsidiary companies prior to this date.
This Limited Warranty is extended to and may be
enforced by only the party who is the initial purchaser of products from
AmesburyTruth. This Limited Warranty is
Except as set forth
in the Special Coverage section below, AmesburyTruth warrants the products
below against defective material and workmanship under normal use and service
within the time periods from the date of manufacture as specified below.
Warranty Coverage for product using all AmesburyTruth products (including
hardware and seal components)
Warranty Coverage for product not using all AmesburyTruth products
Sliding Window, and Hinged Window Hardware
products used to drive manual hardware systems (operators and hinges)
The following Special Coverage apply to special
products and product features.
Requirements or Exclusions
Using PVD Finish Over Forged Brass
Solid Brass Hardware with PVD finish. See PVD
finish Warranty below.
is defined as any application within four miles of salt water. Aesthetic corrosion is not covered and
preventative maintenance is required.
Plated finishes are not recommended or warrantied for coastal
applications other than PVD.
PVD Finish Warranty
AmesburyTruth’s solid brass hardware with PVD
finish are warranted against tarnish, pitting and discoloration for 10 years if
the product is used in the residence in which it was first installed and still
owned by the original purchaser.
This PVD Finish Warranty is expressly limited to
window and door manufacturers and AmesburyTruth Authorized Distributors who
purchase products for the purpose of resale, in the ordinary course of the
buyers business, and may not be assigned or transferred.
AmesburyTruth’s PVD Warranty covers residential
and condominium applications only and proof of purchase is required to make a
claim under the warranty. This warranty does not cover the product under the
following conditions; Product has scratches or abrasions; Product is used in
commercial applications with the exception of condominiums; Product has been
damaged by acts of nature; or, Product has been altered in some way, improperly
installed, or damaged from misuse or abuse. Contact AmesburyTruth for
inspection procedures and criteria.
from Limited Warranty Coverage
This Limited Warranty does not cover damage,
product failure or poor product performance due to:
Normal wear and tear
Discoloration, normal wear and tear or naturally
occurring changes to finishes, including decorative plated finishes
Corrosion related damage
Misuse, abuse or failure to properly finish and
Alteration or modification of the product
Exposure to chemicals (e.g., brick wash,
vinegar, cleaners, wood treatments, chemical strippers, paints, varnishes,
Improper installation not in conformance with
AmesburyTruth catalog or application drawings or instructions
Use for a purpose other than that for which it
was intended, or in a manner inconsistent with any instructions regarding its
use or in a manner beyond product specifications
Any cause beyond the reasonable control of
AmesburyTruth (e.g., including but not limited to fire, flood, acts of nature,
and acts of third parties outside of AmesburyTruth’s control
What AmesburyTruth Will Do
If any product manufactured by AmesburyTruth is
found to be defective by AmesburyTruth, in its sole judgment, AmesburyTruth
will, at its option either repair or replace with the same or substantially
equivalent replacement for such defective product, or refund the purchase
price. Custom or non-standard finishes
that are determined to require service may be substituted with a similar color
at AmesburyTruth’s discretion if the finish is no longer available. Any repaired or replaced part is covered only
for the remainder of the warranty period.
Disclaimers and Limitations
This limited warranty
is exclusive. AmesburyTruth makes no
other warranty of any kind whatsoever, express or implied, with respect to the
products manufactured and sold by it, whether as to any warranty or
merchantability, fitness for a particular purpose or any other matter.
liability is limited only to the replacement value of the product. AmesburyTruth shall not in any event be
liable to any buyer for consequential, indirect, incidental or special/punitive
damages of any kind, or for the labor charges which may be required for the
removal, replacement or reinstallation
of said product, whether for breach of warranty, negligence, on the basis of
strict liability, or for any other reason.
Some local laws do not allow limitations on how
long an implied warranty lasts and some local laws do not allow the exclusion
or limitations of incidental or consequential damages, so the above limitation
or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also have rights which
vary from state to state.
The purpose of this exclusive remedy shall be to
provide initial purchaser with repair and replacement of products or parts
manufactured by AmesburyTruth found to be defective in materials or workmanship
or negligently manufactured. This
exclusive remedy shall not be deemed to have failed of its essential purpose as
long as AmesburyTruth is willing and able to repair or replace said defective
products or parts in the prescribed manner.
For warranty service and shipping instructions
contact Customer Service by phone at (469) 621-9830, by email email@example.com,
or through our website at https://www.ashlandhardware.com/contact. All warranty claims must be
submitted in writing to AmesburyTruth for approval. The following information must be submitted
with the warranty claim: name and
address of claimant, product number, proof of purchase and description of
problem or defect.
AmesburyTruth will advise the purchaser of its
position with respect to the warranty claim.
In the event a product or part is to be returned to AmesburyTruth under
this limited warranty, the product or part returned must be suitably
packed. Upon receipt of the product or
part and determination by AmesburyTruth that this Limited Warranty applies,
AmesburyTruth will perform the warranty repair, or replace the part, or refund
the purchase price for the part, as required in accordance with this Limited Warranty. Any part that is repaired or replaced will be
returned to the initial purchaser freight collect. All parts replaced or for which the purchase
price has been refunded become the property of AmesburyTruth.