Piedmont Hardware Brands’

PRIVACY POLICY for ashlandhardware.com

Effective date: 3/31/2015

The goods and services offered by Piedmont Hardware Brands or its subsidiaries (including without limitation Ashland Hardware) or affiliates (collectively “Piedmont,” “we,” “us,” or “our”) include the website at www.ashlandhardware.com (the “Site”). This Privacy Policy states the terms under which your Personal Information (defined below) and non-identifying information about you is collected and used when you access the Site or submit such information in order to receive goods or services from Piedmont.

Please read this page carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Site.

  1. Information Collected by Piedmont

Personal Information

“Personal Information” means all personally-identifiable information (including without limitation your name, mailing address, telephone number, or e-mail address) that you submit via the Site. Piedmont does not collect Personal Information unless you voluntarily submit such information to us when you use the Site. For example, we collect Personal Information when you: (i) request information from us regarding certain goods or services, or (ii) consent to receive commercial/promotional email, direct mail or SMS/text messages about upcoming promotions or events.

Information Gathered Automatically

Piedmont automatically collects certain non-identifying information about you (such as your movement about the Site) in order to help you navigate the Site more efficiently. A “cookie” is a piece of data that is stored on your computer and that is tied to such non-identifying information about you. Piedmont may store cookies on your computer’s hard drive in order to collect certain non-identifying data about your visits to the Site. Piedmont does not use cookies to collect any Personal Information. If you object to the use of cookies, please consult your browser’s documentation for instructions on erasing or blocking them. We do, however, recommend that you allow cookies to be stored on your computer as they may be needed to properly use the Site.

  1. Use/Disclosure of Personal Information and Non-Identifying Information Collected by Piedmont

Piedmont will never sell your Personal Information to third parties without your consent. We will only share your Personal Information with our third party vendors who need to know in order to deliver goods and services on our behalf. These third parties are not allowed to otherwise use or disclose your Personal Information.

We reserve the right to contact you regarding matters relevant to the Site, Personal Information that you submit to us, and other non-identifying information collected about you. You are responsible for all telecommunications charges relating to your use of the Site, including but not limited to any charges for SMS/text messages that are sent to you by Piedmont.

We may use the Personal Information and non-identifying information that we collect from you in one or more of the following ways:

  1. to personalize your experience and better respond to your individual needs;
  2. to improve the Site;
  3. to improve customer service;
  4. to administer contests, promotions, surveys or other features for the Site;
  5. to send periodic mailings concerning information and updates pertaining to Piedmont; 
  6. to send special or promotional offers or discounts related to Piedmont or its affiliates and information related to products you have purchased or viewed on the Site; and
  7. as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

Notwithstanding the foregoing or any other statements or representations here or elsewhere on the Site, Piedmont reserves the right to disclose any Personal Information in our possession if we believe that such disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Piedmont, whether or not a response is required by applicable law; (2) to enforce or protect Piedmont’s rights; or (3) to protect the safety of members of the general public.

  1. Third-Party Websites

We may permit certain third parties to link to our Site, and the Site may contain links to third-party websites. Piedmont is not responsible for the privacy policies and/or practices of such third parties websites. When linking to a third-party website, you should read the privacy policy stated on that website. This Privacy Policy only governs Personal Information and non-identifying information collected on the Site.

  1. Correcting/Updating or Removing Personal Information

You may review, modify or remove your Personal Information at any time by contacting us at customerservice@ashlandhardware.com or 844-879-3097.

  1. Additional Privacy Protections for Children

The Site is not designed for or targeted to children under the age of 13. Piedmont will never knowingly collect information from or about a child under the age of 13. Any information submitted to the Site about a child under the age of 13 will be deleted. Any information that Piedmont reasonably believes originated from a child under the age of 13 will be deleted. 

  1. Security

Piedmont has reasonable security measures in place to protect Personal Information you submit to the Site. While no computer system or server is completely secure, we believe the measures we implement reduce security problems.  Notwithstanding the foregoing, Piedmont cannot guarantee the security of your Personal Information. When you communicate with us electronically or otherwise submit your Personal Information, your communication is not necessarily secure and is subject to all of the risks of communication, such as unauthorized entry or use, hardware or software failure, and other factors that may compromise the security of Personal Information at any time.  Piedmont assumes no responsibility for the security of any Personal Information you submit. Piedmont reserves the right to update or otherwise alter our security practices if and when we deem appropriate. 

  1. Information Retention

We will retain your Personal Information and any information that we automatically collect for as long as the information is needed to provide you with the services that you request, or until you choose to remove the information. You understand that deleted information may persist for a reasonable period of time in backup copies but will not be available to others.

  1. Modifications

We may modify this Privacy Policy at any time. We will post any modified Privacy Policy on this page. You should visit this page periodically to identify and understand any changes made to this Privacy Policy. By continuing to access or use the Site after this Privacy Policy is modified, you agree to be bound by any such modifications. 

  1. Miscellaneous

This Site originates from the United States of America. Piedmont does not claim that the Site or the content and features of the Site are appropriate or may be used outside of the United States of America. Access to the Site or the content and features of the Site by certain persons or in certain countries may not be lawful. Any such access/use from outside of the United States of America is at your own risk and is subject to compliance with the laws of your jurisdiction.

  1. Further Questions

If you have any questions about this Privacy Policy or our privacy practices, please feel free to contact us at:

Piedmont Hardware Brands-Ashland Hardware

545 E. John Carpenter Freeway

Suite 610

Irving, TX 75062